About our 7% Service Charge

Like many industries today, the hospitality industry is undergoing significant shifts. Besides annual increases in the minimum wage, there have also been unforeseen costs associated with having to change from a tasting room model to more of a table service model due to COVID restrictions and requirements. Therefore, we have implemented a 7% service charge on food and beverage sales.

We understand that guests are adjusting to the new world of service charges. Rather than add a 20% service charge like many restaurants, we value our guests’ wishes to continue voluntarily tipping their server. The 7% service charge helps enable us to offer equitable and competitive compensation to all staff as well as cover a portion of the additional costs due to recent regulations.

The entirety of the service charge is retained by the company. Additional gratuities for exceptional service are greatly appreciated by the Tasting Room Teams.

If you feel that you experience does not warrant this charge, please ask a manager for a refund of the service charge.
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We appreciate your patronage and support of local wineries!

FAQ’S

Why don’t we raise our prices instead of adding a service charge?

We have found our guests prefer to voluntarily tip
servers & bartenders. Raising prices sufficiently to achieve our goal
of equitable wages to all staff, results in a larger cost to guests.

Example #1: Food and beverage sales priced at $100 are raised to
$110, to allow for higher wages to all non-tipped employees. 
The guest voluntarily tips on $110, resulting in a total cost of $132 (assuming a 20% tip)

Example #2: Food and beverage sales remain at $100 and a
$6 service charge is included in the sale. It is now customary to tip on the $100 sale,
rather than $106, as our servers and bartenders now retain 100% of all voluntary tips.
The total cost to our guest is $126 (assuming a 20% tip)

We appreciate your patronage and support of local wineries!